We are trialling online bookable appointments, where patients are specifically invited via SMS to book their own face to face appointment using a link on the SMS. Currently this is being piloted with routine appointments for children below the age of 18 years who have asthma and might be due a routine review especially if it has been more than 11 months since their last review.
Please do not contact us if you think you should receive one of these messages, we will be staggering these over the coming weeks and months, if however you still need to book a routine asthma review in the meantime you can do so by submitting an admin request using e-Consult and a member of the admin team will contact you back. To do this please click this link: Request an admin call back
These appointments are NOT for anyone experiencing any urgent breating issues, or wanting any urgent advice when a child is having an exacerbation of their asthma. In such cases please contact the surgery directly via 0207 780 8000 or if urgent and the practice is closed call 111 and in an emergency dial 999.
The NHS, including Jubilee Street Practice, are facing huge demands. To help us to help as many of you as possible, we are asking that anyone with internet access contacts us online. It is essential that our phone lines are kept as free as possible for emergencies and the elderly and vulnerable, who really cannot use online services. In November, we moved to our new booking system and to using e-consult as our preferred contact method. Currently we are still receiving:
- Approx. 2,000 calls a week (425 a day)
- And only approx. 500 e-Consults a week (100 a day)
Some benefits of using e-consult:
- Increased efficiency and time saving on administration so we can help more patients each day
- Improved information gathering so we can get you booked with the right person at the right time
- Saves you waiting in a phone queue of up to an hour!
So next time you need our help, PLEASE CONTACT US ONLINE
In order to keep our clinics running safely and avoid delays for our patients, we kindly ask that all of our patients arrive 5 minutes early to their appointments to give themselves time to check-in at reception.
Due to the nature and length of our nurse appointments, if you arrive more than 7 minutes late to appointment you will be asked to re-book on another day.
- Use from any device
- Your data is safe and secure
- Integrates with your NHS App and with our clinical system
- Forms help us gather the information we need from you so that we can offer you the most appropriate help by the right person
From 1st November 2021 we are making improvements to the way you can access your GP practice, safely and securely.
The information you provide in your e-Consult will be reviewed by a clinician, who will assess the clinical urgency.
Consultations will be prioritised according to need:
- Urgent appointments will be reserved for the most unwell patients who we feel need a same day assessment
- Less urgent problems will be grouped into those needing an assessment within 48 hours and those that can wait up to a week
- Routine follow ups and long-term condition reviews we will aim to offer an appointment within 14 days
Depending on the type of problem, the appointment offered may be by telephone, video or face to face. Alternatively, we may signpost you to a different service if they are better placed to help, or provide you with advice by text if a consultation is not necessary.
For telephone and video appointments, we will send a text offering an appointment within the next 14 days. If you need a face-to-face appointment, a member of the reception team will call you to arrange a suitable time. (We will also call you back on a landline if you do not have a mobile number or IT access).
If you are offered a telephone appointment, we will advise you of the date and a one hour time-slot when we will call, making it easier to plan your day. If we cannot reach you at your allocated appointment time, we will try a second time. If we still cannot contact you, we will send a text message asking you to contact us again on a different day if the appointment is still needed.
As well as GPs and practice nurses, at Jubilee Street have a large team of clinicians with whom you may be offered a consultation. This includes a clinical pharmacist, a physician associate, a musculoskeletal practitioner, a mental health practitioner, a midwife, and a cardiovascular nurse. We may also, when appropriate, refer you to one of our local pharmacies for a consultation with a pharmacist under the national CPCS (community pharmacy consultation service). Community pharmacists are trained to offer treatment and advice for a range of illnesses and ailments.
Anyone living in Tower Hamlets who is registered with a GP is also entitled access to GP "hubs" across the borough. At these hubs, you will see a Tower Hamlets GP or nurse, face-to-face, with access in the evening and at weekends.
If you contact us to request an appointment and we have reached capacity for the day, our team will often be able to book you a hub appointment where available.
Our local GP hubs are located at:
- Goodman's Field Medical Practice - Field 9, 11 Stable Walk, E1 8ZF
- City Square Medical Group, Cable Street Branch, 445 Cable Street, E1W 3DP
It is extremely important that if you are offered one of these Hub appointments, but cannot kep the appointment then you cancel this as soon as possible by replying with 'Cancel' to the SMS text you will receive from the Hub to confirm your appointment.
Anyone living in Tower Hamlets who is registered with a GP is also entitled access to CPCS across the borough.
In 2019, Community Pharmacy Consultation Service (CPCS) was created in collaboration with GP surgeries to offer a wider range of services to patients, meaning they do not have to book a GP appointment.
Community pharmacists are highly-skilled practitioners who are experts in medicines and managing minor illnesses. They are qualified to give advice and sometimes prescribe medications for conditions such as:
- Mouth ulcers
- Head lice
- Bites and stings
- Sore throats
- Athlete’s foot
- Cold or flu
- Nasal congestion
- Oral thrush
- Cold sores
- Warts and verrucae
You will always be told if you have been referred to a community pharmacist with your problem, and you will be guaranteed an appointment within 24 hours of your request. The pharmacist will send a full report back to your GP once you have been seen.
For more information on CPCS please click here to watch a video on 'What can a pharmacist do for you?'
We hold a nurse-led telephone clinic each week on a Wednesday afternoon. You will speak to a practice nurse over the phone who will verify your vaccination history and identify any further vaccinations or medication that would be recommended for your travel. They can also advise you on how to stay well while you travel, and signpost you to external services if needed. Our telephone clinic will be booked on a first come first served basis.
If you do need vaccinations, you will be offered a face-to-face appointment. Please note that depending on your date of travel, it may not be possible to see us to see you before you go. Our nurses see a wide variety of patients, and their clinics are often fully-booked by the beginning of each week. Therefore, please allow plenty of time – we would recommend contacting us at least 8 weeks before your travel date to avoid disappointment.