Appointment System

In order to keep our clinics running safely and avoid delays for our patients, we kindly ask that all of our patients arrive 5 minutes early to their appointments to give themselves time to check-in at reception. 

Nurse appointments

Due to the nature and length of our nurse appointments, if you arrive more than 7 minutes late to appointment you will be asked to re-book on another day.

All patients with internet access are encouraged to please contact us online unless it's an emergency. This helps us get the information we need to help you efficiently and safely, whilst prioritising the most urgent cases. Our preferred method for both clinical and administrative requests is called ‘e-Consult’.  After you have submitted a request, you will receive confirmation via text and, if necessary, we will then book you an appointment by telephone, video or face to face. About e-Consult

• Use from any device
• Your data is safe and secure
• Integrates with your NHS App and with our clinical system
• Forms help us gather the information we need from you so that we can offer you the most appropriate help by the right person

What about patients who do not have internet access? – You can still contact the practice as normal on 02077808000 and a member of the reception team will assist you.  Please be prepared for the receptionist to ask you a series of questions which they will enter into the e-Consult system on your behalf. What about medical emergencies? – Please do not us e-Consults in an emergency. Instead, please phone the practice on 02077808000 or consider attending A&E if you feel your condition may be life threatening. Go To e-Consult This video below will guide you through how to use the e-Consult service

From 1st November 2021 we are making improvements to the way you can access your GP practice, safely and securely.

The information you provide in your e-Consult will be reviewed by a clinician, who will assess the clinical urgency.

Consultations will be prioritised according to need:

• Urgent appointments will be reserved for the most unwell patients who we feel need a same day assessment
• Less urgent problems will be grouped into those needing an assessment within 48 hours and those that can wait up to a week
• Routine follow ups and long-term condition reviews we will aim to offer an appointment within 14 days

Depending on the type of problem, the appointment offered may be by telephone, video or face to face.  Alternatively, we may signpost you to a different service if they are better placed to help, or provide you with advice by text if a consultation is not necessary.

For telephone and video appointments, we will send a text offering an appointment within the next 14 days.  If you need a face-to-face appointment, a member of the reception team will call you to arrange a suitable time.  (We will also call you back on a landline if you do not have a mobile number or IT access).

If you are offered a telephone appointment, we will advise you of the date and a one hour time-slot when we will call, making it easier to plan your day.  If we cannot reach you at your allocated appointment time, we will try a second time.  If we still cannot contact you, we will send a text message asking you to contact us again on a different day if the appointment is still needed.

As well as GPs and practice nurses, at Jubilee Street have a large team of clinicians with whom you may be offered a consultation.  This includes a clinical pharmacist, a physician associate, a musculoskeletal practitioner, a mental health practitioner, a midwife, and a cardiovascular nurse.   We may also, when appropriate, refer you to one of our local pharmacies for a consultation with a pharmacist under the national CPCS (community pharmacy consultation service). Community pharmacists are trained to offer treatment and advice for a range of illnesses and ailments.