Patient Participation Group at JSP (Critical Friends)

Join Our Patient Participation Group: Help Shape the Future of Your Care! - Next PPG meeting: Thursday 16th July 2026, 11:15am - 12:30pm - Behind - the - Scenes Tour of JSP

Dear patient,
As part of our ongoing commitment to providing the best possible care for all our patients, The Jubilee Street Practice Ltd would like to invite you to join our Patient Participation Group (PPG).
 
What is a Patient Participation Group (PPG)?
A PPG is a group of registered patients who meet regularly with the practice team to discuss how we can improve our services and ensure that we continue to meet the needs of everyone in our community. By sharing your views and experiences, you can help shape the way healthcare is delivered at The Jubilee Street Practice Ltd. The group meets four times a year and there may be other opportunities to engage with the practice, share views and hear from us over the year.
 
It is important to note that a PPG is not a space to discuss individual complaints or concerns. We are always open to discuss your individual complaints and concerns through the route described on our website below:
 
Why should I join?
  • Have your say: This is your opportunity to influence decisions about how we operate and provide feedback on areas that could be improved.
  • Get up close and personal with our team: You will get to meet either a GP, Nurse or somebody from our wider team to get to know the staff behind our service outside of when you come in for appointments or speak with them on the phone.
  • Work together: Collaborate with other patients and staff to find solutions to the challenges facing healthcare today.
  • Stay informed: Learn about changes and developments at the practice and in the wider healthcare system.
  • Build a stronger community: By working together, we can create a practice that better supports everyone’s needs.
  • Always something in it for you: Build your confidence, skills and share ideas that can be heard and acted upon, whilst improving the service that you receive!
Keep an eye on this page for the next meeting. We will confirm the details closer to the time. We would love to see you there and hear your valuable input.
 
Thank you for your contribution
At this meeting, to say thank you for attending and for your contribution - a healthy spread of food will be provided. Please confirm your attendance if you would like to attend and plan to eat and talk with us.
 
If you would like to attend or want to learn more about the PPG, please contact us at nelondonicb.jubileestreetpractice@nhs.net. Feel free to reach out with any questions or concerns.
 
Thank you for considering this opportunity to make a difference. Together, we can continue to improve our practice and the care we provide.
 
Meeting highlights

Our most recent meeting took place in July 2026, thank you to everyone who attended that and contributed, below are some of the highlights:

Area of Improvement Details and Actions
Practice Building Tour PPG members toured the practice and gained an insight into the work taking place behind the scenes. Feedback was extremely positive, with members praising the team’s professionalism and dedication.
Future Development of the PPG We will review meeting times, communication methods and the feasibility of an evening subgroup to encourage wider participation from working patients and families.
Patient Involvement Members supported increasing patient involvement in future projects, including recruitment, communications, service improvement and feedback during external reviews.
Appointment and Service Access The group discussed access to urgent and routine appointments, blood tests and services for working patients and families. Feedback will inform ongoing access improvements.
MRI Referral Pathway Patients were advised that the previous GP direct-access MRI pathway ended in late 2025. Where appropriate, patients may now need referral to a specialist service before an MRI can be arranged.
Practice Leadership We will share clearer information about the practice leadership structure, including Virginia’s role and responsibilities.
Promoting Practice Improvements The practice will provide more regular updates on quality improvement work, service developments, achievements and changes benefiting patients.
Staff Photo Boards We will review the location and visibility of staff photographs to create a warmer and more welcoming environment.
Recycling and Sustainability We will explore introducing recycling bins within reception and patient waiting areas.
Wellbeing Hub The practice will further promote Wellbeing Hub activities and other local services that support patients’ health and wellbeing.
NHS App and Digital Support Patients needing help with NHS App registration or digital access can seek assistance from the Patient Coordinator.
Address Verification Patients receiving an NHS England address-verification letter should respond promptly or contact the practice to reduce the risk of being incorrectly removed from the patient list.
Clinic Waiting Times Clinicians will be encouraged to inform patients, or notify reception, when clinics are running late so waiting patients can be kept updated.
Signposting and Alternative Services We will continue explaining and promoting services such as MECS, community pharmacy referrals and the PCN Hub, helping patients access appropriate care more quickly.
Evening Accurx Requests We will explore whether patients can submit Accurx requests during the evening within the capacity and safety limits of the current system.
COVID-19 Vaccination Invitations We will review how vaccinations received elsewhere are recorded to improve record accuracy and reduce unnecessary reminder messages.
Traffic Light Appointment System We will explore whether a simple red, amber and green system could help patients understand appointment urgency and likely waiting times. Any approach would be guided by clinical assessment and triage rather than patient self-selection.
Visibility of Practice Activity We will explore sharing regular activity data, such as telephone calls, Accurx requests, appointments, consultations, home visits and missed appointments, to improve transparency and understanding of service demand.
Next Steps Key actions include widening PPG participation, strengthening patient communications, improving digital support, promoting wellbeing and alternative services, exploring clearer appointment guidance, increasing visibility of practice activity, and acting on suggestions regarding clinic delays, recycling and staff information.

We truly appreciate your feedback and collaboration. Together, we're working to make our services more accessible, responsive, and patient-focused.

 
We look forward to hearing from you.
Rahima Begum