- Approx. 2,000 calls a week (425 a day)
- And only approx. 500 e-Consults a week (100 a day)
- Increased efficiency and time saving on administration so we can help more patients each day
- Improved information gathering so we can get you booked with the right person at the right time
- Saves you waiting in a phone queue of up to an hour!

- In line with current advice, if you develop a new, continuous cough OR a fever, you and your household must self-isolate according to government guidance.
- There is no need to contact your GP for a certificate to cover this period, 111 can arrange this for you. Please click here for an isolation note.
- If you feel unable to manage your symptoms at home, or you are becoming more unwell, please contact us in the first instance, if however we are closed then contact 111
- Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
- Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
- Avoid touching your eyes, nose and mouth with unwashed hands.
- Avoid close contact with people who are unwell.
Minimising non-urgent visits to the practice – Wherever possible we are asking patients to order their repeat medicines using the NHS App which can be downloaded here . Please also nominate a pharmacy to receive your prescription electronically instead of coming to reception to collect. If a pharmacy is not nominated, we will send your prescription to the pharmacy closest to your regular address. Please be aware that pharmacies are facing huge demand and there may be a limit on the number of people allowed into the pharmacy at one time; please try to adhere to social distancing guidance when collecting your script. For patients who are unable to order online, we have a request box in the entrance to the surgery.
Script Durations – We are complying with advice NOT to extend the length of prescriptions. Stockpiling will worsen existing medicines shortages and put pharmacies under more pressure at this difficult time. Usual prescription quantities will be issued electronically. If you are self-isolating we would recommend asking a low risk friend or family member to collect on your behalf. Many pharmacies are also able to offer a delivery service – if you are self-isolating, please let them know so that they make appropriate arrangements for delivery.
We know that this is a worrying time for many of our patients but sticking to the above guidance will help us to support our community and keep us safe.
A national research study designed to find out who is most at risk of COVID-19, and what can prevent it.
the study is being led by Queen Mary University of London, in partnership with colleagues at KCL, Edinburgh University, Swansea University and Queen’s University Belfast. More information is available at www.qmul.ac.uk/covidence.
We know that many of you will be worried about the risk from coronavirus to yourself or to loved ones. If you have an existing condition you should follow the information relevant to your condition at the websites below. Everyone should also follow the government's advice on social distancing
Asthma
https://www.asthma.org.uk/advice/triggers/coronavirus-covid-19/
Diabetes
https://www.diabetes.org.uk/about_us/news/coronavirus
CF
https://www.cysticfibrosis.org.uk/news/coronavirus-qa
Cardiovascular
https://www.bhf.org.uk/informationsupport/heart-matters-magazine/news/coronavirus-and-your-health
Respiratory conditions (COPD)
https://www.blf.org.uk/support-for-you/coronavirus/people-living-with-lung-condition
MS
https://www.mssociety.org.uk/what-we-do/news/covid-19-coronavirus-and-ms
Rheumatoid arthritis
https://www.nras.org.uk/news/coronavirus-what-we-know-so-far
Blood cancers
https://bloodwise.org.uk/blog/coronavirus-and-blood-cancer
HIV
https://www.tht.org.uk/news/coronavirus-covid-19
If you have a temperature (above 37.8 degrees) or a new cough please self-isolate at home. If you are more unwell please call 111 who are coordinating all treatment of suspected coronavirus.
For more information and certificate please CLICK HERE.