Jubilee Street Practice has a wide range of services available online. This section of our website will help you navigate our services effectively.
All patients with internet access are encouraged to please contact us online unless it's an emergency. This helps us get the information we need to help you efficiently and safely, whilst prioritising the most urgent cases.
Our preferred method for both clinical and administrative requests is called ‘e-Consult’. After you have submitted a request, you will receive confirmation via text and, if necessary, we will then book you an appointment by telephone, video or face to face.
- Use from any device
- Your data is safe and secure
- Integrates with your NHS App and with our clinical system
- Forms help us gather the information we need from you so that we can offer you the most appropriate help by the right person
What about patients who do not have internet access? – You can still contact the practice as normal on 02077808000 and a member of the reception team will assist you. Please be prepared for the receptionist to ask you a series of questions which they will enter into the e-Consult system on your behalf.
What about medical emergencies? – Please do not us e-Consults in an emergency. Instead, please phone the practice on 02077808000 or consider attending A&E if you feel your condition may be life threatening.
This video below will guide you through how to use the e-Consult service
Convenience of online forms, video and telephone consultations
জিপি ওয়েবসাইটে অনলাইন ফর্ম ব্যবহার করা|
Jubilee Street Practice and eConsult patient education event – February 2022
We organised this event where patients were able to sign up to a webinar which helped patients understand how to use eConsult instead of calling the practice whenever there was a non-emergency query including medical and admin queries for individuals and on behalf of their children. The video is a recording of this session which we feel covers many useful aspects of using eConsult as a patient and what to expect, including very useful tips on how to get the best out of it. We have included a timeline below to different parts of the video in case you would like to jump straight to specific sections that might interest you. To do this please skip the video to the desired time and play.
00:00 - Introduction
00:19 - What will be covered in this video
00:35 - What is eConsult?
01:35 - The patient journey
01:46 - How to access eConsult
02:51 - Four types of help available
04:24 - Different conditions templates
05:24 - Paediatric (Children aged 6 months to 18 years old)
07:22 - How to use the “Body map”
08:18 - “How does the service work?”
08:55 - Example of depression template
11:16 - Example of “I want treatment and advice from my GP” option
12:19 - How to upload photos
13:13 - Safety messages might pop up depending on your answers
17:29 - How to complete admin related templates for things like
sick notes, GP letters and routine appointments like smear test
or asthma review
19:51 - Confirmation of submission and what happens next
23:57 - “Key messages”
25:02 - eLite for people who cannot use eConsult
25:49 - Overview of features of eConsult
If you would like more help or information on anything specific to eConsult please click here to email the practice. Please note any medical or medication related queries to this email inbox will not be actioned.
The NHS App provides a simple and secure way for patients to contact their GP surgery team, order repeat prescriptions and access a range of other healthcare services.
Who is it suitable for?
The NHS App is for people aged 13 and over who are registered with a connected GP surgery. You can use some of the app's features without your GP surgery being connected.
How does it work?
With the NHS App you can:
- check your symptoms – find reliable NHS information on hundreds of conditions and treatments, and get immediate advice
- order repeat prescriptions – see your available medications and request a new repeat prescription
- view your medical record – get secure access to your GP medical record
- register to be an organ donor – easily manage your preferences on the NHS Organ Donor Register
- choose how the NHS uses your data – register your decision on whether it can be used for research and planning
We are pleased to announce that as of 1st November 2022 all patients will have prospective access to their medical records including consultations we write, medications, test results and documents. We firmly believe that patients should have access to their medical information so as to enable them to better manage their health and well-being more holistically.
However we also acknowledge there are instances where it might not be safe for some, for example cases of domestic violence, children safeguarding, sensitive third party information and therefore are working on a rigorous process to enable this safely for all, As such we aim to have this available by the 23rd of February 2023 or sooner.
If however you wish to gain full access to your medical records sooner than that, then please submit an admin request via e-consult. To get historic online access, you will need to contact us so that we can generate your PIN which you can then collect from our reception.
When you come to collect your PIN, we ask that you bring along some photo ID (a passport, photo driving licence etc). This is so that we can verify your identity and protect your confidentiality.
Once you have your PIN you can register with the NHS App straight away.
Patient safety and confidentiality is our utmost priority and would like to remind all patients with access to their medical records to ensure they are aware that if you share access to your records or share devices with access to your records with members of the family then they will have access to your sensitive information. If you are at all worried that someone who should not have access to your records does then please re-set / secure your account or let us know if you want us to turn off access for you.