Prescriptions
From December 1st 2020 we will no longer be accepting prescription requests made by email.
In the interest of safety and efficiency, we kindly request that all online requests are made using the NHS App, or on Patient Access (pin required). Visit our online services page for more information the NHS App or Patient Access. These services mean you can quickly and conveniently order your repeat prescriptions and your request will come straight through to our clinical system. There is also a box to send any comments or questions relating to your request and the option to change your nominated pharmacy.
Since the start of the pandemic, we have seen a huge increase in the number of emails the practice receives each day and managing email prescription requests has become unsustainable for our team. We have also become aware that errors are more likely when medications are requested by this method as our non-clinical team have to correctly identify the required item on the system.
If you need any help with how to order your prescriptions please ask the reception team. For patients who do not have internet access, we will continue to accept paper requests via the box at reception and orders made through local pharmacies.
- For more information on repeat prescriptions visit this page
Videos and Online Consultation
Our preferred method for both clinical and administrative requests is called ‘e-Consult’. After you have submitted a request, you will receive confirmation via text and, if necessary, we will then book you an appointment by telephone, video or face to face.
How do I do a video consult with my GP?
When to call us vs calling 111
- Call us at 0207 780 8000 when you have a query, want to make a non-urgent appointment, or need assistance with an e-Consult.
- NHS 111 is a new service that is being introduced to make it easier for you to access local NHS healthcare services in England. You can call 111 when you need medical help fast but it’s not a 999 emergency.
- NHS 111 is fast and easy way to get the right help, whenever the time. For more information visit www.nhs.uk/111
- Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
Travel Advice
How coronavirus may affect your travel plans
If you would like information on how coronavirus may affect your travel plans, and if you may need to cancel any travel plans due to the risk of contracting coronavirus. Please click here for advice from the Foreign Office regarding travelling to specific areas of the world . Depending on your specific travel insurance policy, most insurance companies will cover cancelled trips to countries to which the Foreign Office advise not to travel. No certificate from your GP is required.
- In addition, please be advised that the surgery is unable to provide letters or certificates to travel insurance companies supporting requests for refunds by patients who, without any significant medical illness, cancel their travel plans.
Travel advice - Registered patients
- The practice nurses offer comprehensive travel advice for our patients travelling abroad. Initial enquiries can be made either by telephone or online consultation (click here to begin a consultation). The nurse will call you to ascertain individual needs and then offer a convenient appointment where vaccinations are recommended. Ideally enquire with us at least 6 weeks prior to travel; for longer trips please allow 8 weeks, this is to ensure all vaccine courses can be completed before departure
- Please help us to help you better by having as much information as possible to hand including:
-
- Travel destination (especially multiple destinations)
- Dates of travel
- Any previous vaccinations (especially anything given at private clinics or elsewhere)
Please also use the following websites as they are very useful resources for travel information to keep you safe and healthy whilst abroad:
https://travelhealthpro.org.uk/world-overview
https://www.gov.uk/foreign-travel-advice
Travel advice - Private
- As a private patient who is not registered with our practice we are still able to offer some vaccinations and advice at a cost (download price list). However we ask that you call our patient assistants on 0207 780 8000 during our opening hours and they will guide you through the process.
- As with all patients please help us by having to hand the following information:
- Travel destination (especially multiple destinations)
- Dates of travel
- Any previous vaccinations (especially anything given at private clinics or elsewhere)
Vaccinations
- There is comprehensive information, guidance, and answers to questions at COVID-19 Vaccination programme | East London Health & Care Partnership (eastlondonhcp.nhs.uk)
- All patients with internet access are encouraged to please contact us online unless it's an emergency. This helps us get the information we need to help you efficiently and safely, whilst prioritising the most urgent cases.
- Our preferred method for both clinical and administrative requests is called ‘e-Consult’. After you have submitted a request, you will receive confirmation via text and, if necessary, we will then book you an appointment by telephone, video or face to face.
- Use from any device Your data is safe and secure Integrates with your NHS App and with our clinical system Forms help us gather the information we need from you so that we can offer you the most appropriate help by the right person What about patients who do not have internet access? – You can still contact the practice as normal on 02077808000 and a member of the reception team will assist you. Please be prepared for the receptionist to ask you a series of questions which they will enter into the e-Consult system on your behalf.
- What about medical emergencies? – Please do not us e-Consults in an emergency. Instead, please phone the practice on 02077808000 or consider attending A&E if you feel your condition may be life threatening.
- Go To e-Consult