Book appointments online
Call for an appointment
Appointments can be made by calling our reception on 0207 780 8000.
We aim to offer appointments when you want them in comfortable surroundings with polite and friendly staff. We want all patients to get an appointment and a service to suit their lifestyle.
We also offer appointments at our local hub (East One Health at 14 Deancross Street, London, E1 2QA) between 18:30-20:00, Monday – Friday, and 8:00-20:00 Saturday and Sunday. These are a mixture of pre booked appointments with a doctor or nurse which may be booked after speaking to a nurse/doctor at the practice, and some urgent appointments access via the normal GP out of hour’s service. The hub is mostly staffed by local GPs although it may well not be staff from this practice. Staff will have access to your medical records, but only if you give your consent. This means you may be offered an appointment on Saturday or Sunday if this is convenient for you. You will need to speak to one of our GPs to access evening and weekend appointments. This is an opportunity to try and help working people who may struggle with taking time out during the week for some routine appointments, but it is also important not to undermine the continuity of care in practices so there will be a limited number of conditions that we are able to book into these appointments.
Out of hours
If you are experiencing, chest pain or any other life threatening emergency please dial 999. For urgent medical advice that cannot wait until the surgery reopens, please dial 111, free of charge, to receive medical advice or be directed to the most appropriate service.
Urgent enquiries NHS 111
If you’re worried about an urgent medical concern, call 111 and speak to a fully trained adviser.
Cancelling an appointment
Please help us to help you by always cancelling appointments when you can’t attend! Our cancellation line is 0207 780 8000. Please put it in your mobile phone! We can always use the appointment for someone else.
GP consultation times
Our doctors will be able to see you at the following times:
Friday: 8.30am-12.30pm, 1.30pm-7.00pm
Have you heard? We use a booking system we call DOCTOR DIRECT
- All bookings to be made on the day, for the day.
- No need to ring in advance to make a booking! Call us only on the day when you can/need to be seen.
- Reception will still take your call, but the doctor will ring you back to make your appointment – always.
- If you want to speak to a specific doctor, just ask.
- This will make the system fairer to everyone – no more “appointment lottery”, everyone who needs to be seen will be seen – on the day.
- This system shows higher patient satisfaction rates in the practices where it already works…
- But please make sure we have your up to date contact details!
- If you don’t speak English, please have someone at home to help translate.
- You will still be able to book appointments with the nurses, healthcare assistants and midwives via reception.
- In a nutshell: need a doctor? Speak to one directly, and you will be seen on the day if you need to!
If you phone or email about a skin problem, we may ask you to send us a photograph to our generic email address or use the online consultation to send a photo. In conjunction with your description of the symptoms, this can help greatly to make a diagnosis and to give you best possible advice. It is important to remember that although our email address is secure, you may be sending the picture from a non-secure email address. Hence you should not send us a photograph of a rash in a sensitive place (e.g. genitalia) or if you are at all uncertain whether to send the photograph or not. We will then reply to your call/email in the usual way (described above). The image will be filed in your clinical records and the same safeguards as with all your clinical information apply with regards to confidentiality of the information.
Due to higher volumes of patient contact, at times we have to switch our Dr Direct system to e-consult only (urgent only). This means, unless it’s medically urgent, and cannot wait for such a time when we are no longer in e-consult only state, then the only way to request a call back is using our e-consult portal. In such a case, our patient assistants can help guide you as to what may be the most suitable method of contact.
This is essential so that we can safely and efficiently manage the patient queries coming in, with the resources available to us. In any case the e-consult portal is a safe and secure way of contacting the practice at any given time, for non-urgent queries.
For detailed information on how we request, process and store your images please click here.