Prescriptions
From December 1st 2020 we will no longer be accepting prescription requests made by email.
In the interest of safety and efficiency, we kindly request that all online requests are made using the NHS App, . Visit our online services page for more information on the NHS App. These services mean you can quickly and conveniently order your repeat prescriptions and your request will come straight through to our clinical system. There is also a box to send any comments or questions relating to your request and the option to change your nominated pharmacy.
Since the start of the pandemic, we have seen a huge increase in the number of emails the practice receives each day and managing email prescription requests has become unsustainable for our team. We have also become aware that errors are more likely when medications are requested by this method as our non-clinical team have to correctly identify the required item on the system.
If you need any help with how to order your prescriptions please ask the reception team. For patients who do not have internet access, we will continue to accept paper requests via the box at reception and orders made through local pharmacies.
- For more information on repeat prescriptions visit this page
Videos and Online Consultation
Our preferred method for both clinical and administrative requests is called ‘e-Consult’. After you have submitted a request, you will receive confirmation via text and, if necessary, we will then book you an appointment by telephone, video or face to face.
How do I do a video consult with my GP?
When to call us vs calling 111
- Call us at 0207 780 8000 when you have a query, want to make a non-urgent appointment, or need assistance with an e-Consult.
- NHS 111 is a new service that is being introduced to make it easier for you to access local NHS healthcare services in England. You can call 111 when you need medical help fast but it’s not a 999 emergency.
- NHS 111 is fast and easy way to get the right help, whenever the time. For more information visit www.nhs.uk/111
- Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
Travel Advice
For additional information from the Foreign Office regarding a specific countries' entrance laws and regulations, safety and security, health risks, and legal variations when traveling abroad, please click here. Most insurance providers will cover cancelled trips to countries where the Foreign Office advises against traveling, depending on your particular coverage. No certificate from your GP is required.
Travel advice - Registered patients
- Please Note: We have very limited appointments available each week, alternatively please find a local travel clinic for your travel needs. Click here for a list of some independent clinics.
- The practice nurses offer comprehensive travel advice for our patients travelling abroad. Initial enquiries can be made either by online consultation (click here to begin a consultation) or by telephone. The nurse will call you to ascertain individual needs and then offer a convenient appointment where vaccinations are recommended.
- Ideally enquire with us at least 6 weeks prior to travel; for longer trips please allow 8 weeks, this is to ensure all vaccine courses can be completed before departure.
- Please help us to help you better by having as much information as possible to hand including:
• Travel destination (especially multiple destinations)
• Dates of travel
• Any previous vaccinations (especially anything given at private clinics or elsewhere)
Please also visit the following websites, which are excellent sources for travel information to keep you safe and healthy whilst abroad:
https://travelhealthpro.org.uk/world-overview
Vaccinations
- All patients with internet access are encouraged to please contact us online unless it's an emergency. This helps us get the information we need to help you efficiently and safely, whilst prioritising the most urgent cases.
- Our preferred method for both clinical and administrative requests is called ‘e-Consult’. After you have submitted a request, you will receive confirmation via text and, if necessary, we will then book you an appointment by telephone, video or face to face.
- Use from any device Your data is safe and secure Integrates with your NHS App and with our clinical system Forms help us gather the information we need from you so that we can offer you the most appropriate help by the right person What about patients who do not have internet access? – You can still contact the practice as normal on 02077808000 and a member of the reception team will assist you. Please be prepared for the receptionist to ask you a series of questions which they will enter into the e-Consult system on your behalf.
- What about medical emergencies? – Please do not us e-Consults in an emergency. Instead, please phone the practice on 02077808000 or consider attending A&E if you feel your condition may be life threatening.
You have been asked to have a blood/urine/swab/x-ray test.
You can view the results via online access to your medical records, or via the NHS App. Please go to reception and ask for online access – they will confirm some details with you including your email and give you some information and then will print or email you an online access passcode, or will let you know that you now have access to your records via the NHS App.
You can use this to check your test results. Please allow up to a week for the results to come back, it may be longer for some tests. Please note if multiple tests are done the results may come back at different times.
The results will come back from the laboratory and will be checked by the duty GP and then be coded as either “normal”, “satisfactory” or “to be reviewed by clinician”.
What do the messages mean?
1. Normal – means the results are normal and no further action is required other than as planned in your previous consultation.
2. Satisfactory – this means that although there may be a minor abnormality or may be outside of the normal range your GP is aware of this and it is not unexpected or concerning.
3. To be reviewed by clinician – this means that the duty GP has recognised that the clinician who ordered the test needs to review it and decide the next steps. The test result will be passed on to that clinician within the next 1-2 weeks and if any action is needed they will then be in touch with you.
What if there is a red flag by one of my results?
1. Some results are outside of the normal range for the laboratory but are not a sign to be worried, as each result is tailored to the patient when it is checked by their GP.
2. If the message from the doctor says “normal” or “satisfactory” then they have seen these red flags and are happy that they are not concerning for that specific patient.
3. Any results that need urgent action or discussion, the GP will contact the patient as soon as the result has been checked.
If you have questions about your results please initially look at
These sites have some very useful information and will likely explain the results. If you still have queries please contact your GP.