We’re pleased to share that Dr Hagdrup will be returning to work at Jubilee Street Practice from 1 September 2026.
We know many patients will be glad to see her back, and we look forward to welcoming her back to the team.
Practice information
Important Dates
Jubilee Street Practice Closure Dates:
Please note the Jubilee Street Practice will be closed from 12.30pm to allow staff to attend a Protected Learning Time on the following dates:
Tuesday 15th September 2026
Thursday 15th October 2026
Tuesday 17th November 2026
We will re-open the following mornings at the usual time.
For any urgent medical queries please call 111, or in an emergency call 999.
For a full list of closure dates please see our ‘JSP what’s on calendar’
Getting Help Just Got Easier: Try Our New Quick Online Form
We’ve listened to your feedback.
Many of you told us our old online forms were too long, confusing, and frustrating. So we’ve made a change.
From 27 April, we are introducing a new, simpler way to contact us online.
What’s new?
- Only 6 questions
- Quicker to complete
- Easier to use on your phone
Why this is better
Most patients will now get help faster online than waiting on the phone.
Your request goes straight to the right team, helping us respond more quickly.
What we’re asking you to do
If you can, please try the online form first.
- It’s quicker than calling
- It helps us help you faster
What stays the same
- You can still call us, if you don’t have access to the internet,
- you can access free Wi-Fi in our practice or community venues.
- You can still visit the practice
- We will support anyone who needs help
You may not always need a GP
You can also get help from:
- Pharmacy First – for common illnesses (Please submit an online form to us)
- Minor Eye Conditions Service (MECS) (https://nel-eyecare.com/patient-information-tower-hamlets/)
- Local Health Hubs (Please submit an online form to us)
These are run by trained clinicians who can treat you safely and refer you back to us if needed.
We’re here for you
We are proud to be a twice rated CQC Outstanding practice. This change helps us improve your experience. This is about making things simpler, quicker and better for you.
We’d love to see how you are experiencing this change by adding your feedback here, to see if there are things we can do to make this even better for our patients.
Dr Hagdrup on extended leave
Dr Hagdrup will be taking some extended leave for personal reasons from 1st January 2026 for at least 2 months. We will keep you informed when she will return to usual duties.
MRI Access
Due to changes implemented by the Tower Hamlets Integrated Care Board for all practices in the area, we no longer have the ability to directly book routine MRI scans for musculoskeletal concerns. All patients must now be referred to the Specialist Physiotherapy Team first, and an MRI can only be requested by them if appropriate.
We understand the challenges this may cause and appreciate that this may be frustrating. Unfortunately, this is a system-wide change, and we are unable to alter the process.
Thank you for your understanding.
Join Our Patient Participation Group: Help Shape the Future of Your Care!
Dear patient,
As part of our ongoing commitment to providing the best possible care for all our patients, The Jubilee Street Practice Ltd would like to invite you to join our Patient Participation Group (PPG).
What is a Patient Participation Group (PPG)?
A PPG is a group of registered patients who meet regularly with the practice team to discuss how we can improve our services and ensure that we continue to meet the needs of everyone in our community. By sharing your views and experiences, you can help shape the way healthcare is delivered at The Jubilee Street Practice Ltd. The group meets four times a year and there may be other opportunities to engage with the practice, share views and hear from us over the year.
It is important to note that a PPG is not a space to discuss individual complaints or concerns. We are always open to discuss your individual complaints and concerns through the route described on our website below:
Why should I join?
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Have your say: This is your opportunity to influence decisions about how we operate and provide feedback on areas that could be improved.
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Get up close and personal with our team: You will get to meet either a GP, Nurse or somebody from our wider team to get to know the staff behind our service outside of when you come in for appointments or speak with them on the phone.
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Work together: Collaborate with other patients and staff to find solutions to the challenges facing healthcare today.
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Stay informed: Learn about changes and developments at the practice and in the wider healthcare system.
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Build a stronger community: By working together, we can create a practice that better supports everyone’s needs.
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Always something in it for you: Build your confidence, skills and share ideas that can be heard and acted upon, whilst improving the service that you receive!
Our next meeting will be held on Tuesday 12th November 2024 at 13:00 – 14:30, in person at the practice. We would love to see you there and hear your valuable input.
Thank you for your contribution
At this meeting, to say thank you for attending and for your contribution – a warm and healthy spread of food will be provided. Please confirm your attendance if you would like to attend and plan to eat and talk with us.
If you would like to attend or want to learn more about the PPG, please contact us at nelondonicb.jubileestreetpractice@nhs.net by Friday 8th November. Feel free to reach out with any questions or concerns.
Thank you for considering this opportunity to make a difference. Together, we can continue to improve our practice and the care we provide.
Why am I getting this email?
You are currently on our email distribution list as patients who are interested to hear about the Patient Participation Group. To help us to update your communication preferences or to unsubscribe from this list, please follow the link below: https://forms.office.com/e/av6KmRkDDc
We look forward to hearing from you.
GPs Are On Your Side
If you have lost your family doctor, you are not alone. General Practice is broken. Help us fix it.
For more information, click on the following link to visit the BMA website: https://www.bma.org.uk/GPsOnYourSide
A video message for patients
Welcome to the JSP family Juned
Empowering Potential: Juned’s Inspiring Journey with JSP and Project Search
At JSP, we have always been committed to fostering an inclusive work environment that celebrates diversity and empowers individuals to reach their full potential. Over the past 12 weeks, we had the privilege of hosting Juned, an exceptional intern, through the esteemed Project Search program. Project Search focuses on helping young adults with learning disabilities and autism transition into the workforce. Juned’s journey with us was nothing short of inspiring, leaving a lasting impact on both our patients and staff. We were so impressed by his quick learning abilities, positive influence, and unwavering enthusiasm that we happily offered him a permanent position at JSP.
Juned’s Journey: A Triumph of Perseverance
Juned’s arrival at JSP marked the beginning of a remarkable journey that exemplified the power of determination and the impact of inclusive work practices. Despite facing unique challenges, Juned showed immense dedication to acquiring new skills and enhancing his existing abilities. His eagerness to contribute to the healthcare sector, particularly the NHS, was evident from day one.
Embracing Opportunities for Growth
During his 12-week internship, Juned fearlessly embraced new opportunities for growth and learning. His ability to absorb information quickly and apply it in practical situations left a lasting impression on his supervisors and colleagues. Juned worked tirelessly to expand his skill set, actively participating in various projects and tasks with an unwavering commitment to excellence.
Making a Positive Difference
Beyond his impressive work ethic, Juned’s warm and compassionate demeanor had a profound impact on both patients and staff. His ability to connect with people, demonstrate empathy, and brighten the atmosphere around him made him a valued member of the JSP family. Patients appreciated his kind-hearted nature, which contributed to creating a nurturing and supportive environment within the clinic.
Transitioning from Intern to Employee
As Juned’s internship drew to a close, it was evident that his presence had become an integral part of the JSP team. Recognizing his exceptional contributions and potential for growth, we were delighted to extend a permanent position to Juned. Embracing this opportunity with gratitude and enthusiasm, Juned now plays a crucial role in our pursuit of providing outstanding healthcare services while setting an example for others in the industry.
Watch Juned’s Video: Reflecting on his Internship Experience
Click below to watch a short video in which Juned shares his thoughts and experiences as an intern at JSP. His journey speaks volumes about the importance of creating an inclusive and supportive work environment that allows individuals of all abilities to thrive.
At JSP, we are committed to continuing our partnership with Project Search and other initiatives that champion diversity and empower individuals to achieve their professional aspirations. We firmly believe that by nurturing talent and fostering an inclusive workplace, we can collectively build a brighter, more compassionate, and productive future.
Join us in celebrating Juned’s success, and let us work together to create more opportunities for everyone to shine in their respective fields.
Here as some pictures from his recent graduation ceremony, we at JSP are very proud of his achievements!
We’re hosting young people with autism / learning disabilities in our practice
What we are doing at JSP to make as many GP appointments available to you as possible
Dear patients of The Jubilee Street Practice,
We would love to update you on what we are doing at JSP to make as many GP appointments available to you as possible.
At JSP, we offer a wide range of face-to-face, telephone and video consultations. Over the years, and prior to the Covid-19 pandemic, we have found that many patient queries and consultations can be managed safely, quickly and effectively over the phone or a video consultation, meaning more flexibility for our patients and greater capacity for GP appointments, as our doctors will be able to treat more patients in a day. Of course, there are many situations in which a telephone appointment would not be appropriate – for example, if you required a physical examination. In this case, the doctor speaking with you over the phone will offer you a face-to-face appointment as soon as possible, often on the same day.
Our latest figures from Edenbridge show that in the month of October 2022, we held 4,886 GP consultations for our patients. This is in addition to the thousands of monthly appointments delivered by our practice nurses, specialist nurses, healthcare assistants, physician associate, practice pharmacist, mental health practitioner and midwives, many of which are conducted face-to-face.
Here is the breakdown of the 4,886 GP consultations last month:
• Telephone consultations: 3,479
• GP surgery (face-to-face): 1,149
• Remote consultation: 154
• Home visits: 57
• Discussion with a colleague: 10
• Video consultation: 9
• Home visit note: 8
In 2016, we were rated “Outstanding” by the Care Quality Commission (CQC), after implementing our “tele triage” model, which sees all patient calls, eConsults, walk-ins and email requests personally triaged by a GP, who will then book the patient the quickest and most appropriate appointment type to ensure we treat as many patients as possible each week and that patients are able to speak to the right person.
As a practice, we are constantly evaluating our systems and seeking ways to improve patient care. Our current quality improvement projects include looking at ways in which we can increase our capacity of telephone answering with the number of administrative staff we have, and improving our patient registration system.
All feedback we receive from our patients, be this written or verbal, positive or negative, is carefully considered by all members of the team. As always, we would encourage as many of our patients as possible to connect with our Patient Participation Group (click here for more details on our patient participation group), where you will be the first to hear about any proposed changes to the way we work and given an opportunity to give your opinion and feedback.
Finally, we would like to thank our patients for supporting us, especially over the past couple of years. Your kind words of encouragement have been truly humbling, and serve as a reminder of why we do what we do every day.
We will be looking to update you more frequently on our appointment offerings, so please watch this space!
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