Getting Help Just Got Easier: Try Our New Quick Online Form

22nd April 2026Important information, Newsletters, Online services, Practice information

We’ve listened to your feedback. 
Many of you told us our old online forms were too long, confusing, and frustrating. So we’ve made a change. 
From 27 April, we are introducing a new, simpler way to contact us online. 

What’s new? 

  • Only 6 questions  
  • Quicker to complete  
  • Easier to use on your phone  

Why this is better 

Most patients will now get help faster online than waiting on the phone. 
Your request goes straight to the right team, helping us respond more quickly. 

What we’re asking you to do 

If you can, please try the online form first.

  • It’s quicker than calling 
  • It helps us help you faster 

What stays the same 

  • You can still call us, if you don’t have access to the internet,
  • you can access free Wi-Fi in our practice or community venues.
  • You can still visit the practice
  • We will support anyone who needs help   

You may not always need a GP 

You can also get help from: 

These are run by trained clinicians who can treat you safely and refer you back to us if needed. 

We’re here for you 

We are proud to be a twice rated CQC Outstanding practice. This change helps us improve your experience. This is about making things simpler, quicker and better for you.

We’d love to see how you are experiencing this change by adding your feedback here, to see if there are things we can do to make this even better for our patients.

Important Dates

29th March 2026Important information, Patient information, Practice information

Jubilee Street Practice Closure Dates:

Please note the Jubilee Street Practice will be closed from 12.30pm to allow staff to attend a Protected Learning Time on the following dates:

Tuesday 17th March 2026

Thursday 23rd April 2026

Tuesday 19th May 2026

We will re-open the following mornings at the usual time.

For any urgent medical queries please call 111, or in an emergency call 999.

For a full list of closure dates please see our ‘JSP what’s on calendar’  

MRI Access

19th November 2025Important information, Patient information, Practice information
Due to changes implemented by the Tower Hamlets Integrated Care Board for all practices in the area, we no longer have the ability to directly book routine MRI scans for musculoskeletal concerns. All patients must now be referred to the Specialist Physiotherapy Team first, and an MRI can only be requested by them if appropriate.
 
We understand the challenges this may cause and appreciate that this may be frustrating. Unfortunately, this is a system-wide change, and we are unable to alter the process.
 
Thank you for your understanding.

✍️ Pilot of AI Scribes at Jubilee Street Practice

14th November 2025Important information, Patient information, Uncategorised

We are testing a new digital assistant called an AI scribe. This tool helps clinicians by writing up notes during your appointment, so they can spend more time listening and less time typing.

🔹 What is an AI scribe?

  • It is a secure tool that listens during your appointment (face-to-face or telephone).

  • It creates a draft summary of the consultation for the clinician.

  • This means the clinician can focus more on the conversation with you.

🔹 How will it work in practice?

  1. At the start of the appointment – your clinician will explain the scribe and ask if you are happy for it to be used. You can say yes or no.

  2. During the appointment – the scribe creates a draft transcription.

  3. At the end – your clinician will review the full transcription, make changes if needed, and then save it securely into your medical record.

  4. Afterwards – you will be able to see the final approved version through your NHS App, as usual.

🔹 Why are we testing this?

  • To give clinicians more time to listen and support patients.

  • To make medical notes clearer, faster, and more accurate.

  • To trial new NHS-approved technology safely before wider use.

🔹 Governance and privacy

  • Approved for use across the NHS.

  • Checked against strict NHS rules for safety, privacy, and quality.

  • We have signed Data Processing Agreements (DPAs) with the provider.

  • Your information is stored securely in the same NHS record system as always.

❓ Frequently Asked Questions (FAQ)

Do I have to agree to this?
No. It is your choice. If you say no, your clinician will type notes as usual.

What if I want to discuss something sensitive?
You can say no to using the scribe at any point, or ask the clinician to pause it.

Does it save my recording?
No. Only the written notes are saved in your medical record – never the audio.

Can you share my recording with me?
No. We cannot share the recording because it is not kept. You can view the final approved notes through your NHS App as usual.

Is my data saved to the cloud?
No. Once processed, the recording is deleted.

Do you share my data/details with third parties?
No. Your data is not shared with anyone outside your healthcare team.

Will this affect my care?
No. Whether or not you agree, your care will be the same.

Who can see my notes?
Only your healthcare team, in the same way as now.

🔹 Next steps

  • We are running a 2-week pilot with a small number of clinicians.

  • We will review feedback from both patients and staff.

  • We will only continue if the tool is safe, useful, and protects your privacy.

✅ Your feedback matters. Please let us know your thoughts during and after the pilot.