Practice information

Dear patients of The Jubilee Street Practice,
We would love to update you on what we are doing at JSP to make as many GP appointments available to you as possible.
At JSP, we offer a wide range of face-to-face, telephone and video consultations. Over the years, and prior to the Covid-19 pandemic, we have found that many patient queries and consultations can be managed safely, quickly and effectively over the phone or a video consultation, meaning more flexibility for our patients and greater capacity for GP appointments, as our doctors will be able to treat more patients in a day. Of course, there are many situations in which a telephone appointment would not be appropriate – for example, if you required a physical examination. In this case, the doctor speaking with you over the phone will offer you a face-to-face appointment as soon as possible, often on the same day.
Our latest figures from Edenbridge show that in the month of October 2022, we held 4,886 GP consultations for our patients. This is in addition to the thousands of monthly appointments delivered by our practice nurses, specialist nurses, healthcare assistants, physician associate, practice pharmacist, mental health practitioner and midwives, many of which are conducted face-to-face.

Here is the breakdown of the 4,886 GP consultations last month:
• Telephone consultations: 3,479
• GP surgery (face-to-face): 1,149
• Remote consultation: 154
• Home visits: 57
• Discussion with a colleague: 10
• Video consultation: 9
• Home visit note: 8

In 2016, we were rated “Outstanding” by the Care Quality Commission (CQC), after implementing our “tele triage” model, which sees all patient calls, eConsults, walk-ins and email requests personally triaged by a GP, who will then book the patient the quickest and most appropriate appointment type to ensure we treat as many patients as possible each week and that patients are able to speak to the right person.
As a practice, we are constantly evaluating our systems and seeking ways to improve patient care. Our current quality improvement projects include looking at ways in which we can increase our capacity of telephone answering with the number of administrative staff we have, and improving our patient registration system.
All feedback we receive from our patients, be this written or verbal, positive or negative, is carefully considered by all members of the team. As always, we would encourage as many of our patients as possible to connect with our Patient Participation Group (click here for more details on our patient participation group), where you will be the first to hear about any proposed changes to the way we work and given an opportunity to give your opinion and feedback.
Finally, we would like to thank our patients for supporting us, especially over the past couple of years. Your kind words of encouragement have been truly humbling, and serve as a reminder of why we do what we do every day.
We will be looking to update you more frequently on our appointment offerings, so please watch this space!

The GP Care Group and The Jubilee Street Practice are delighted to announce a new partnership from 1 October 2022. 

The Jubilee Street Practice enters an arrangement to protect its long-term future as an independent practice by joining the GP Care Group. It hopes to maximize opportunities of scale within an organization that holds a growing track record of understanding and valuing primary care.

Under the new arrangement the Jubilee Street partners retain responsibility, and have managerial freedom, for running the practice and are joined by Dr Joe Hall, Vice Chair of the Care Group, who has a non-operational role representing the Care Group’s interests. Joint hopes for the future of the practice include moving towards arrangements to become a company limited by shares, and working together to harness and scale both learning, and new, sustainable models for the delivery of care.

The Care Group Joint Chief Executive, Chris Banks, said: “We were delighted to be approached for support by the Partners at Jubilee Street.  The Practice has a well-deserved reputation for innovation and excellence, and the Care Group is keen to work alongside them to develop new models of best practice both in general practice and across the health and care system. As the GP Federation for Tower Hamlets we are determined to support Jubilee Street, Island Health and other Tower Hamlets practices to thrive and grow.”

The Jubilee Street partners said “Moving towards new organizational models that spread risk whilst still allowing us opportunities to innovate and test different models of general practice is something we have been considering for several years. We feel committed to playing our part in designing the future models of general practice, and partnering with the GPCG felt like the best choice for our practice. We share a similar ethos and appetite for innovation, and feel that this decision will open opportunities for our staff, our patients, and general practice more broadly.”

Vision Statement – ‘A healthy and well-cared-for population with a healthy and fulfilled workforce.’

Please click here to view/download the 2022 annual report