We’ve listened to your feedback.
Many of you told us our old online forms were too long, confusing, and frustrating. So we’ve made a change.
From 27 April, we are introducing a new, simpler way to contact us online.
What’s new?
- Only 6 questions
- Quicker to complete
- Easier to use on your phone
Why this is better
Most patients will now get help faster online than waiting on the phone.
Your request goes straight to the right team, helping us respond more quickly.
What we’re asking you to do
If you can, please try the online form first.
- It’s quicker than calling
- It helps us help you faster
What stays the same
- You can still call us, if you don’t have access to the internet,
- you can access free Wi-Fi in our practice or community venues.
- You can still visit the practice
- We will support anyone who needs help
You may not always need a GP
You can also get help from:
- Pharmacy First – for common illnesses (Please submit an online form to us)
- Minor Eye Conditions Service (MECS) (https://nel-eyecare.com/patient-information-tower-hamlets/)
- Local Health Hubs (Please submit an online form to us)
These are run by trained clinicians who can treat you safely and refer you back to us if needed.
We’re here for you
We are proud to be a twice rated CQC Outstanding practice. This change helps us improve your experience. This is about making things simpler, quicker and better for you.
We’d love to see how you are experiencing this change by adding your feedback here, to see if there are things we can do to make this even better for our patients.