Do you take ranitidine?

10th January 2022Medicines, Patient information, Safety Alert

Ranitidine (brand name Zantac) is a medicine commonly used to treat ‘gastric symptoms’ including indigestion and heartburn. As a precaution, all ranitidine products have been recalled due to possible contamination with an impurity. Where possible, we will offer patients an alternative, but this may not be an option for everyone, depending on your other medicines and health conditions.



  • Reduce caffeine, alcohol and fizzy drinks
  • Lose weight if you’re over weight
  • Eat your evening meal at least 3 hours before going to bed
  • Ask your local pharmacy about over-the counter antacids


  • Do not smoke
  • Avoid overly rich, spicy and fatty foods
  • Avoid using ibuprofen and aspirin as these can irritate the stomach more

Click here to find out more information on Ranitidine

There is no need to be concerned if you have been taking ranitidine as levels of the possible contaminant are likely to be very low.

Changes to Prescription Ordering

10th January 2022Patient information, Prescriptions, Safety Alert

From December 1st 2020 we will no longer be accepting prescription requests made by email.

In the interest of safety and efficiency, we kindly request that all online requests are made using the NHS App, or on Patient Access (pin required). These services mean you can quickly and conveniently order your repeat prescriptions and your request will come straight through to our clinical system. There is also a box to send any comments or questions relating to your request and the option to change your nominated pharmacy.

Since the start of the pandemic, we have seen a huge increase in the number of emails the practice receives each day and managing email prescription requests has become unsustainable for our team. We have also become aware that errors are more likely when medications are requested by this method as our non-clinical team have to correctly identify the required item on the system.

If you need any help with how to order your prescriptions please ask the reception team. For patients who do not have internet access, we will continue to accept paper requests via the box at reception and orders made through local pharmacies.

Living with diabetes

17th July 2020Coronavirus COVID-19, Patient information, Self care

Living with diabetes is difficult right now, faced with uncertainty that comes with the coronavirus and the recent news reports linking diabetes with an increased risk of dying from COVID-19 it is more important than ever to take control of your condition and access appropriate support when you need it. We have adapted our services to be able to continue to provide the care you need.

All of our diabetes services continue to provide care and support through telephone, virtual and online clinics, with face-to-face care available where appropriate, such as foot care clinics. Together with local health and care partners we have developed some information online

to support you through this period and we encourage you to read this information and use the information and education that is available. The NHS continues to be here if you need us.

Tower Hamlets Urgent Treatment Centre: When it’s URGENT but not life-threatening

22nd April 2020Important information, Patient information

When it comes to accessing medical care that’s urgent but not life-threatening, people in Tower Hamlets now only need to do one thing; call NHS 111 (free, even from mobile phones) who will direct callers to the most appropriate service.

This may now be an appointment at the newly launched Urgent Treatment Centre (UTC), run by the Tower Hamlets GP Care Group in collaboration with Barts Health NHS Trust and East London NHS Foundation Trust (ELFT).

The NHS app

19th September 2019Online services, Patient information, Self care

The NHS App provides a simple and secure way for patients to book GP appointments, order repeat prescriptions and access a range of other healthcare services.

Who is it suitable for?

The NHS App is for people aged 13 and over who are registered with a connected GP surgery. You can use some of the app’s features without your GP surgery being connected.

How does it work?

With the NHS App you can:

  • check your symptoms – find reliable NHS information on hundreds of conditions and treatments, and get immediate advice
  • book appointments – search for, book and cancel appointments at your GP surgery
  • order repeat prescriptions – see your available medications and request a new repeat prescription
  • view your medical record – get secure access to your GP medical record
  • register to be an organ donor – easily manage your preferences on the NHS Organ Donor Register
  • choose how the NHS uses your data – register your decision on whether it can be used for research and planning